HMRC U-turn on helpline closures
Earlier this week, HMRC announced that it would be scaling back its tax helplines, a move that was widely criticised. It has now seemingly reversed the decision. What’s going on?
Earlier this week HMRC announced cuts to several phone services, including closing of the self-assessment helpline for six months. The intention was to allocate staff resources elsewhere and make taxpayers move to online services such as the HMRC app. The changes were supposed to be permanent, with helplines open only for priority queries at critical times. However, the announcement was met with substantial criticism from the CIOT president who described the move as “misguided”.
In response to the backlash, HMRC issued another press release stating that its plans would be halted while it engages with its stakeholders about how to ensure all taxpayers’ needs - including small businesses' - are met as HMRC shifts more people to online self-service in the longer term. Phonelines will therefore remain open for now.
Related Topics
-
Who can't yet sign up for MTD IT?
Making Tax Digital for Income Tax (MTD IT) becomes mandatory from April 2026 for sole traders and landlords with qualifying income over £50,000. However, HMRC’s current guidance makes clear that not everyone can sign up yet. If you are preparing early, are you actually eligible?
-
MONTHLY FOCUS - PROFIT EXTRACTION PLANNING AHEAD OF 5 APRIL 2026
The end of the 2025/26 tax year is fast approaching. In this Monthly Focus we look at ways to get money out of your company tax efficiently, and consider whether limited is still the way to go for your business.
-
HMRC updates advisory fuel rates from 1 March 2026
HMRC has published the latest advisory fuel and electric rates (AFRs) for company cars, effective from 1 March 2026. Several rates have changed since the previous quarter. What should employers be aware of?
This website uses both its own and third-party cookies to analyze our services and navigation on our website in order to improve its contents (analytical purposes: measure visits and sources of web traffic). The legal basis is the consent of the user, except in the case of basic cookies, which are essential to navigate this website.