HMRC pauses some refund claims for agents
Due to security concerns, HMRC has warned that it will not process refund claims made by authorised agents. What’s going on and what alternatives are available?
An increase in fraudulent requests for money to be repaid has led HMRC to stop accepting claims made by phone, even where there is an appropriate authority in place. This includes the agent dedicated line, and the online webchat. Agents are being advised to make a claim via a tax return or through their Agent Services Account. It is currently not clear if, or when, phone requests will start to be accepted again. In addition, HMRC is asking agents to:
- be extra vigilant for phishing scams
- choose strong passwords and to change them regularly; and
- pay close attention to HMRC’s advice regarding account security, particularly in the event of an agent account suspension.
Related Topics
-
Who can't yet sign up for MTD IT?
Making Tax Digital for Income Tax (MTD IT) becomes mandatory from April 2026 for sole traders and landlords with qualifying income over £50,000. However, HMRC’s current guidance makes clear that not everyone can sign up yet. If you are preparing early, are you actually eligible?
-
MONTHLY FOCUS - PROFIT EXTRACTION PLANNING AHEAD OF 5 APRIL 2026
The end of the 2025/26 tax year is fast approaching. In this Monthly Focus we look at ways to get money out of your company tax efficiently, and consider whether limited is still the way to go for your business.
-
HMRC updates advisory fuel rates from 1 March 2026
HMRC has published the latest advisory fuel and electric rates (AFRs) for company cars, effective from 1 March 2026. Several rates have changed since the previous quarter. What should employers be aware of?
This website uses both its own and third-party cookies to analyze our services and navigation on our website in order to improve its contents (analytical purposes: measure visits and sources of web traffic). The legal basis is the consent of the user, except in the case of basic cookies, which are essential to navigate this website.